MSP Sales Engineer

JOB TITLE: Enterprise

MSP Sales Engineer DEPARTMENT: Enterprise Sales REPORTS TO: Vice President of Sales FLSA Status:Exempt

SALARY: $75,000 - $85,000

As MSP Sales Engineer, your primary goal is to support revenue growth by serving as the technical authority throughout the sales lifecycle. The MSP Sales Engineer partners closely with Sales, Operations, and Leadership to design, position, and present managed IT, cloud, security, and telecommunications solutions aligned with Clear Rate’s service portfolio and customer business objectives.

The MSP Sales Engineer will be hands‑on within managed services environments, understanding MSP operations and service delivery, and can translate complex technical concepts into clear business value. This role participates in discovery, solution architecture, pricing strategy, and post‑sale transition to ensure a seamless customer experience.

• Support the full sales life cycle from technical discovery through solution design, proposal development, presentation, and deal closure.
• Conduct technical assessments to understand customer environments, operational challenges, and business goals.
• Design scalable MSP solutions, including, but not limited to, managed IT services, cloud platforms, security solutions, backup and recovery, and connectivity services.
• Serve as the subject matter expert during customer meetings, presentations, and solution reviews.
• Collaborate with Sales, Operations, and Service Delivery teams to ensure solutions are operationally sound, scalable, and margin aligned.
• Develop pricing models, service bundles, and solution architectures that balance customer needs with profitability.
• Translate technical solutions into clear, customer‑focused value propositions.
• Support vendor selection, product positioning, and technical differentiation.
• Assist with RFP responses, statements of work, and technical documentation.
• Provide consistent feedback to the CRO to ensure that sales, service, and product strategies are executed.
• Ensure smooth handoff from Sales to Operations by supporting onboarding and post‑sale transition.
• Other duties and responsibilities as assigned.

• Education
• BA/BS University degree with a concentration in Business, Marketing, or related field is preferred.
• Experience
• 5+ years of experience in managed services, IT operations, or telecommunications.
• Proven experience supporting MSP sales engagements including discovery, solution design, and customer presentations.
• Strong understanding of MSP operations, service delivery models, and SLA‑driven environments.
• Experience with cloud services, security solutions, backup and recovery, and modern IT infrastructure.
• Skills
• Confident self‑starter capable of engaging customers at both technical and executive levels.
• Strong technical knowledge to lead discovery sessions and solution discussions.
• Excellent communication, presentation, and documentation skills.
• Time management and strategic planning abilities.
• Technical knowledge
• Detail‑orientated
• Team‑player
• Time & task management oriented
• Subject Matter Expert in Fiber, Unified Communications and Network Services
• Presentation and Facilitation skills.

Every employee who joins our team will have the tools and resources needed to design and build a successful career. You’ll be part of a customer‑centered team of people who strive to perform their very best.

• Competitive pay with the opportunity for annual increases
  • Competitive comprehensive medical coverage with minimal employee cost
  • Health Savings Account
  • Employer‑paid life insurance
  • Employer‑paid long term disability
  • Dental insurance
  • Short‑Term Disability
  • Life/AD&D for employee, spouse, and children
  • Accident, hospital indemnity, and critical illness insurance for employee, spouse, and children
  • 401(k) program with employer match up to 8%
• Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holiday
• Paid birthday off
• Paid trip after 10 years of service
• Book purchase program
• Clear Rate Phone/Internet service credit
• In‑building café with games, pool tables, and a 9‑hole putting green
• Free in‑building fitness center
• Fun company events and contests in and outside the office throughout the year