Inside Sales Representative

Job Description

Position:
Inside Sales Representative

Location:

Troy, Michigan, USA.

• Proactively contact prospective customers using internal resources and sales tools to generate qualified leads.
• Manage a robust pipeline of opportunities with a focus on conversion, utilizing CRM tools to track and follow up on activity.
• Build strong relationships with customers by understanding their business objectives and aligning products and services to meet their needs.
• Maintain and grow existing accounts through targeted retention and engagement efforts.
• Provide timely and accurate quotes using the company’s business systems.
• Leverage technical knowledge of filtration products to support customers and provide value-added solutions.
• Collaborate with Territory Managers, manufacturers, and suppliers to support the sales cycle and ensure customer satisfaction.
• Accurately document all customer interactions and maintain detailed records within the CRM system.
• Respond to customer inquiries with professionalism and product expertise.
• Stay informed on product offerings and industry trends through continuous learning and self-study.
• Support branch and corporate initiatives related to sales, customer support, training, and marketing efforts.
• Use sales reports and CRM analytics to manage assigned accounts effectively and identify growth opportunities.
• Comply with all company policies, procedures, and best practices.

• Keen customer focus
• Proficiency in Microsoft Office, Outlook and Excel
• Technical expertise related to product and service
• Solid organizational and prioritization skills
• Effective time management skills with a sense of urgency
• Strong analytical abilities
• Tenacious with strong follow‑through skills and attention to detail
• Confident, competitive, and driven to succeed
• Effective cold‑calling and client‑management skills
• Excellent computer skills, including MS Office and internet navigation
• Strong organizational skills with excellent time management
• Ability to achieve and exceed monthly individual and team sales goals
• Ability to learn technical information quickly and thoroughly
• Team player and career‑minded
• Professional demeanor with high level of integrity and discretion
• Self‑starter with strong attention to detail
• Results‑oriented professional with good analytical skills
• Minimum 4 years prior inside sales experience (preferred)
• High school diploma or equivalency required
• Excellent oral communication skills with engaging phone abilities
• Concise communication skills
• Ability to communicate effectively with associates at all levels of the organization

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Medical, Dental and Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• Access to FCG University learning platform with over 80,000 courses

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Address: 755 West Big Beaver Rd, Troy, Michigan, United States of America