Business Development Representative; BDC – Land Rover Troy

Business Development Representative (BDC) – Land Rover Troy

Suburban Land Rover Troy | Lithia & Driveway

Be the First Impression. Set the Standard. Drive the Opportunity.

At Land Rover Troy, every customer interaction matters—and it starts with you. As a BDC Representative, you're the voice and connection behind the brand, creating momentum that turns interest into appointments and appointments into long-term clients.

This is a fast-paced, high-impact role where your ability to communicate, organize, and follow through directly drives success for both the customer and the store.

• Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)
• Convert interest into firm, show-ready appointments for the sales team
• Maintain consistent follow-up with prospects to keep opportunities moving forward
• Build and manage a clean, accurate customer database for retention and repeat business
• Stay current on Land Rover products, pricing, and current offers
• Partner with sales leadership to improve processes and customer experience
• Handle inbound and outbound communication with professionalism and urgency
• Identify and escalate customer concerns when needed

• Strong communication skills (phone confidence is key)
• A natural sense of urgency and ability to manage multiple conversations at once
• High attention to detail and organization
• Comfortable working with CRM systems and technology
• Goal-oriented mindset with a focus on results
• Previous BDC, call center, or customer engagement experience is a strong plus

• Represent a globally recognized luxury brand
• Work in a structured, performance-driven environment
• Be part of a dealership that values process, consistency, and customer experience
• Grow your career within Lithia & Driveway, a Fortune 500 automotive leader

• Competitive pay with performance-driven incentives
• Medical, Dental, Vision coverage
• Paid Time Off & Paid Holidays
• 401(k) + Employee Stock Purchase Plan
• Paid Life Insurance & Short/Long-Term Disability
• Lithia Learning Center (ongoing training & career development)
• Employee vehicle purchase discounts
• Wellness programs

• People who are highly responsive and organized
• Strong communicators who can build rapport quickly over the phone
• Individuals who take ownership of their work and follow through
• Team players who thrive in a structured, goal-driven environment

If you're looking for a role where your effort directly impacts results—and you want to be part of a premium brand operation—apply today.