Senior Client Success Manager

THE ROLE

The Senior Client Success Manager – Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure the book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs.

This role is remote from Detroit, Michigan.

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers.
• Launch and manage cross‑channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers.
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights.
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs.
• Prepare and conduct high impact reporting presentations in collaboration with analytics team.
• Ensure exemplary customer satisfaction levels with every customer interaction.

• 3+ years’ experience in programmatic advertising in Account Management, Client Success, or Media Planning.
• Hands‑on experience activating, optimizing, and reporting on campaigns within leading DSPs.
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process.
• Strong analytic skills, including high level of comfort with Excel.
• Passion for digital media and thorough knowledge of the programmatic advertising industry.
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative‑taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic.
• Comprehensive experience with MS Office, particularly Excel and PowerPoint.
• Ability to travel as needed.

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

The salary range for this role is $80,000 - $95,000, depending on location and experience.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.