Member Experience Advisor

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer‑paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

• Engage members as their first point of contact-building relationships and uncovering needs through genuine conversation.
• Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.
• Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.
• Proactively identify opportunities to cross-sell and refer products that benefit the member's financial well‑being.
• Educate members on digital banking and self‑service tools, promoting the adoption of emerging technologies.
• Maintain and balance the branch vault, ensuring security and compliance.
• Support overall branch operations, including opening/closing procedures and cash management.
• Collaborate with team members to meet and exceed branch sales and service goals.

• Experience:
  • 1-3 years of experience in a financial institution or proven success in a sales‑focused environment (banking, retail, or service industry).
• Skills & Attributes:
  • Confident communicator with excellent relationship‑building skills.
  • Goal‑oriented, self‑motivated, and driven to exceed expectations.
  • Strong problem‑solving and analytical abilities.
  • Tech‑savvy and comfortable learning new systems and digital tools.
  • A genuine passion for helping others achieve financial success.

20.84 - 20.84 Hourly Wage

Allegan Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.