BDC Representative

We are hiring a BDC Representative for Suburban Volvo Cars in Troy, Michigan. This role is focused on driving customer engagement, supporting sales growth, and creating exceptional first impressions across all interactions.

• Experienced call center and BDC representatives
• Customer‑facing telemarketing, administrative, retail/hospitality, or business development experience preferred but not required
• Strong ability to prioritize customer experience with a professional, enthusiastic, and friendly attitude
• Confident and professional phone presence
• Proficiency in basic computer systems and CRM tools

• Gather accurate customer information to create a database for continuous follow‑up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions
• Utilize computer and phone skills within our Internet department to increase appointments, sales, and customer retention
• Schedule solid appointments with customer call‑ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers

• Competitive pay
• Medical, Dental, and Vision plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center (career development and training)
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.