Automotive Business Development Representative - Troy, Michigan

Job Description

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities?

We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world‑class brand locations throughout Michigan. You will be trained in our lead management, sales and service approach to create a wonderful experience for our customers and help them connect with our sales and service teams to provide excellent customer service.

As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission‑based compensation, as well as training and a benefits package.

• Very competitive compensation
• Employee referral program
• Employee discounts on sales and service
• Benefits package (medical, dental, vision, employer‑paid life/AD&D, employee assistance program, pet insurance)
• Voluntary benefits (flexible spending account, life/AD&D, short‑term and long‑term disability, critical illness, accident insurance, legal & identity theft protection)
• 401(k) and employer match
• Holiday savings program with employer match
• Paid time off
• Holiday pay

• Must be able to build rapport with customers.
• Must work well in a team atmosphere.
• Excellent verbal, written, and communication skills.
• High degree of integrity and professionalism.
• Strong work ethic, demonstrated enthusiasm, and an entrepreneurial spirit.
• Ability to organize, prioritize, and multi‑task efficiently.
• Ability to manage time effectively, work independently, and be self‑motivated.

• High school diploma or GED certificate preferred.
• One to three years related experience and/or training, or equivalent combination of education and experience.
• Two years of experience in customer service (no automotive necessary).
• Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

• Receive and respond to web‑based electronic inquiries (leads) and incoming sales phone calls that result from prospects and customers visiting the dealership website and other lead sources.
• Enter all prospect communications, notes, records, and customer appointment data into the CRM.
• Set dealership appointments, achieve lead‑to‑dealership conversion, and sell products based on department standards.
• Maintain tracking boards showing internet sales updated each day of the month.
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
• Attend regular sales meetings for both the dealership and the eSales department.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

LaFontaine Automotive Group is an equal opportunity employer.