BDC Representative

NOW HIRING BDC Representatives!

As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

L0432 Suburban Volvo Cars

At Volvo Cars Troy, we’re committed to delivering a premium, customer-first experience that reflects the Volvo brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction.

• Experienced call center and BDC representatives
• Customer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not required
• Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers
• Confident and professional phone presence
• Proficiency in basic computer systems and CRM tools

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

• Competitive pay
• Medical, Dental, and Vision plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center (career development and training)
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.