Employee Benefits Account Manager- Middle Market

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

• Medical, Dental, and Vision (PPO, HMO, and HSA)
• Comprehensive Wellness Program
• 401(k) Retirement Plan
• Life and Disability Plans
• Vacation, Holiday, Sick, and Personal Time Off
• Pet Insurance
• Bonus Program
• Comprehensive Onboarding Program
• Continuing Education / Personal Development Programs
• Flexible Work Arrangements
• Employee Engagement Events
• Dress for Your Day
• Dress-Code Service Awards

As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providing professional, courteous service to our clients, business partners, and HUB colleagues.

• Provide quality customer service to existing accounts.
• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
• Manages a book of business generally in excess of $750k-$1 MM in revenue depending on complexity or number of business accounts.
• Mentor, support and train Associate Account Managers and Team Assistants as necessary.
• Implement Client Service Plans as directed by the account team and/or Team Leader.
• Maintain accurate client information in account management systems as assigned.
• Assist the account team in providing quality customer service to existing middle market accounts.
• Act in capacity of client manager on assigned middle market accounts.
• Pursue a program for personal and professional development.

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.
• Ownership – Responsible to each other, our clients, and our goals.
• Teamwork – Together we attain greater success.
• Sincerity – Giving and receiving direct and caring communication.

• Life & Health insurance license
• 2-5 years of prior benefit experience
• Knowledge of Word, Excel, and MS Outlook
• A high school diploma with some college preferred
• Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
• Ability and willingness to utilize the company’s computer system and software required.
• Good typing skills with an ability to compose clear and concise letters required
• Ability to understand policy forms and coverage descriptions required
• Organizational skills required
• Willingness to attend educational classes desired
• High attention to detail essential

2-5 years of relevant experience

Up to 25%

High school or equivalent

Account Management & Service

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other…