Manager, Commercial Sales Team

Responsibilities

• Drive revenue and pipeline performance, providing forecasts and business updates to SVP, Sales & Revenue.
• Recruit, hire, onboard, coach, and develop a high performing inside sales team while retaining top talent.
• Lead the daily operations of the phone-based sales team, ensuring accountability for activity, pipeline health, conversion metrics, and sales goals.
• Build and manage a customer retention function, including strategy, goals, workflows, and performance metrics.
• Coach team members on sales methodology, product positioning, discovery, objection handling, negotiation, and closing techniques.
• Improve sales processes, onboarding, playbooks, and performance standards to increase consistency and results.
• Partner with Marketing, Customer Success, and Product teams to optimize lead flow, customer retention, and product feedback.
• Maintain CRM accuracy, pipeline integrity, and reliable sales reporting.

• Proven experience leading an inside sales team in a phone-based commercial sales environment.
• Demonstrated success hiring, coaching, developing, and managing high-performing sales teams.
• Experience selling Fleet Cross, Tru Tech, or similar fleet, automotive, or technology solutions preferred.
• Experience managing revenue goals, forecasting, and reporting to senior leadership.
• Strong leadership and coaching skills with a track record of improving team performance.
• Proficiency with CRM systems, pipeline management, and sales forecasting tools.
• Ability to work onsite in Troy, MI, three to five days per week.

• Automotive or related industry experience.
• Sales or technical certifications.
• Familiarity with MOTOR products and services.
• Strong analytical and problem-solving skills.

• Ability to travel to client sites as needed.
• Strong cognitive abilities to analyze technical data and provide solutions.
• Excellent interpersonal skills to build and maintain client relationships.
• Capability to work in a fast-paced, dynamic environment.