Client Success Manager

Company & Position

Company Cox Automotive - USA Job Family Group Sales Job Profile Inside Client Success Manager Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day

Compensation includes a base salary in the range of $56,300.00 - $84,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $34,000.00.

The Inside Client Success Manager will be responsible for consulting with clients to identify opportunities for growth, retain their business, and mitigate churn within their clients Autotrader, Kelley Bluebook, and KBB Instant Cash Offer portfolios. This role requires a high level of expertise in providing creative revenue-generating marketing and advertising solutions, cross managing additional Cox Automotive products, services, and technologies. You will be Building professional relations and becoming your clients trusted Cox Automotive advisor.

This position will assist clients in the Michigan region of the United States. The Ideal candidate will live in the EST or CST time zones.

• Aim to exceed sales revenue and retention targets.
• Administer sales pipeline and revenue forecasting
• Leverage a range of sales enablement tools, systems, and analytics to their fullest potential
• Proactively monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives associated with the clients Autotrader, Kelley Bluebook, and Kelley Bluebook Instant Cash Offer investment.
• Lead monthly virtual meeting business reviews with active dealers within your book of business.
• Analyze clients ROI goals and data for assigned book of business, with a firm understanding of media buying cycles, marketing, and target demographics
• Plan, propose, and execute strategies to generate additional business and fulfill service action plans.
• Identify cross-sell and upsell opportunities within a portfolio to maximize revenue and minimize cancellations.
• Leverage qualitative and quantitative data to provide dealer insights and assist in making educated business decisions.
• Advocate for assigned dealers during the implementation and onboarding of solutions.
• Respond and route customer issues to the appropriate resources.
• Communicate account and sales information to management, the Business Development team, and the Dealer Success team.
• Utilize Salesforce daily to manage client interactions, update business opportunities, and update account information.
• Ensure billed revenue is collected within the designated time frame.

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Check out all our benefits

You're a proactive, consulting, and closing expert who excels at winning and retaining clients. You thrive on being on the move, engaging with people, and delivering solutions right to their doorsteps. You meticulously plan each day for success and nurture every relationship with care.

• Bachelor’s degree in a related discipline and 4 years of experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 2 years of experience; a Ph.D. and 1 year of experience; or 8 years of experience in a related field
• Proven experience in consulting and managing relationships with Automotive dealers.
• Strong analytical…