Senior Client Advisor

Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values;

Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow,we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together,and where youhave the opportunity togrow, contribute, and make an impact.

The Senior Client Advisor is a top-performing Brand Ambassador who embodies the Moncler Client Promise and Selling Ceremony, consistently delivering exceptional client experiences and strong sales results. This role is expected to be among the top individual contributors in the store, setting the standard for sales performance, client development, and service excellence.

As a natural relationship builder with strong commercial ability, the Senior Client Advisor guides clients through the brand’s values, heritage, and product universe, developing a deep understanding of their needs to create long-term value for both the client and the business.

The Senior Client Advisor also supports the team by sharing product knowledge, best practices, and clienteling strategies, contributing to overall store performance while maintaining brand standards on the sales floor.

As needed, this role may support additional responsibilities such as key holder duties (e.g., opening and closing procedures) and/or serving as a Product or functional Major, supporting focus and expertise within a specific product category.

• Act as a role model on the sales floor, demonstrating best-in-class client engagement and selling techniques.
• Support onboarding and development of Client Advisors by sharing knowledge, product expertise, and selling best practices.
• Provide peer-to-peer guidance and contribute to a collaborative and positive team environment.
• Support the team during peak business periods to ensure a seamless client experience and appropriate floor coverage.

• Deliver personalized and elevated client experiences aligned with the Moncler Client Promise and Selling Ceremony.
• Build, manage, and grow a strong client portfolio with a focus on retention and repeat business.
• Capture and maintain high-quality client data to personalize future interactions.
• Drive proactive client outreach, including appointment selling, follow-up on charge sends, phone sales, and after-sales service.
• Attract new clients through networking and community engagement.
• Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.

• Consistently achieve and exceed individual sales goals and KPIs (sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, enrichment).
• Demonstrate strong client development behaviors, including outreach and relationship management.
• Review personal performance and adapt selling strategies to improve results.
• Contribute to overall store performance through strong individual results and teamwork.

• Follow all Company policies, procedures, and operational standards.
• Support inventory preparation and execution as needed.
• Maintain follow-up on client transactions (repairs, holds, special orders).
• Support and maintain visual merchandising standards.
• Uphold Moncler grooming, behavior, and presentation standards at all times.

• Demonstrate a collaborative, team-oriented approach, supporting activities that contribute to overall store…