Sales Associate Troy

Position: FT Sales Associate Troy
Role

Purpose:

Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.

Roles and Responsibilities:

Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community

Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
Maintain a high level of product knowledge

Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times

Sales standards

Cash wrap standards

Client book management

Inventory management

Customer and After Sales service

Help clients make selections and assist in the try-on process

Ensure compliance with all company policies, procedures and directives

Attendance / Reporting for Work (Ulti-Pro) – clocking in and out Navigating through Ulti Pro Portal Uniform and Grooming Standards Lunch and Afternoon Breaks Lockers Organization  at the workplace

Requests for Time Off:
Benefits - Sick Days, Vacation Days, Personal Days / Schedule Requests End-of-Day Procedures (i.e. bag checks)
Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:

Phone calls and emails

Thank you letters

Shipping merchandise out-of-town Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
Proactively identify and pursue opportunities to achieve financial targets and increase sales

Assist with inventory and special projects as needed

Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks

Ensure visual standards are maintained at all times

Understand the terminology associated with Jimmy Choo shoes and accessories

Be proficient with the register system(s)
Merchandise product

Competencies:

Functional / Technical Skills Integrity and Trust Customer Focus Approachability Self -Motivation and Action Orientation Attention to detail

Results Focus (Drive for Results)
Effective Communication Skills / Specific Knowledge

Required:

Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)
Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude

Excellent selling and customer service skills

Excellent ability to multi-task and prioritize

Strong team-working skills

Strong organization and time-management skills

Strong independent work ethic

Problem management and resolution skills

Solid understanding of retail store operations, associated processes and tools

Technology skills, specifically related to POS / CRM operation are a plus Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)
Strong industry knowledge and brand awareness

Professional

Experience:

2-5 years of luxury retail experience with established clientele

Academic

Qualifications:

High school diploma

College degree preferred

Personal Attributes:

Passion for sales, footwear and accessories

Fast learning, curiosity and a good degree of self-motivation

Adaptable to a fast-paced sales environment

Works well in a team-oriented environment

Able to also work alone with limited supervision

Positive attitude and friendly spirit / approachable and easy to talk to Strong attention to detail with the ability to handle multiple tasks simultaneously

Professionalism, both in appearance and demeanor

Proactive solicitation of input from others, acceptance and use of feedback to improve performance

Uncompromising integrity and adherence to organizational core values and…