Asset Protection - Agent - Somerset Collection

Responsibilities

• Resolve theft by conducting quality apprehensions and following policy, procedures, and AP leadership guidance.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, support, and conduct internal theft investigations through exception‑based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to track merchandise movement and aid item‑level investigations.
• Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting all incidents, including medical emergencies.
• Support the security of physical spaces by conducting security audits, participating in store meetings, and leading shrinkage awareness training.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid.
• Prepare and submit complete reports for high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

• Demonstrated ability to make accountable decisions and use good judgment in a fast‑paced environment.
• Clear, concise verbal and written communication skills.
• Strong interpersonal skills and professionalism when dealing with aggressive individuals.
• High level of confidentiality and a calm demeanor under safety‑critical situations.
• Accountability, initiative, and strong ownership of work.
• Willingness to work a flexible schedule based on business needs.
• Compliance with state and local licensing requirements.
• Preferred:
  Experience in investigative, asset protection, and security procedures.

Pay range: $24.80 – $25.80 per hour.

• Medical/Vision
• Dental
• Retirement plans (401(k))
• Paid Time Away (PTO)
• Life Insurance
• Disability Insurance
• Merchandise Discount
• EAP Resources

Background checks are conducted after a conditional offer. Eligibility for performance‑based incentives/bonuses may apply.