Drain Technician

At Hoover, we’re more than just a home services company — we’re a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow.

Due to continued growth, we are looking to add a Residential Drain Technician who is skilled, customer‑focused, and motivated to build a long‑term career with us.

At Hoover, you get more than just a paycheck — you get the opportunity to advance your career with ongoing training, strong leadership support, and a company that truly invests in its people.

• Competitive pay
• Biweekly pay schedule
• Medical, dental, and vision insurance
• Prescription drug coverage
• Life insurance
• Short‑term and long‑term disability coverage
• Employee Assistance Program (EAP)
• Company‑matched 401(k) retirement plan
• Paid time off and vacation
• 6 paid holidays
• NB Fitness discount

• Company vehicle
• Gas card
• Uniforms
• iPad

• Consistent weekly work schedule
• Ongoing weekly technical and professional training
• Supportive team environment with advancement opportunities

• Perform system safety inspections
• Utilize Flat Rate Pricing Guides
• Present and sell membership plans and additional services
• Educate customers on available solutions and recommendations
• Diagnose customer concerns accurately and professionally
• Provide estimates using company pricing guides
• Build trust‑based relationships with customers at the decision table

• Complete post‑call quality checks
• Follow “Better Than You Found It” cleanup standards
• Double‑check all completed work for accuracy and quality

• Complete all paperwork accurately and on time
• Ensure all forms are fully completed with required signatures
• Maintain digital and printed records as required

Forms may include:

• Inspections
• Solution‑based options
• Parts used
• Warehouse checkout
• Equipment checkout
• Materials, parts, and equipment orders

• Complete invoices in full with accurate payment information
• Take before, during, and after photos of all jobs
• Upload all required documentation and photos promptly

• Maintain a 40% conversion rate on technician‑generated leads
• Deliver 5‑star customer service experiences
• Arrive on time for meetings and training sessions
• Actively participate in training and development opportunities
• Seek continuous improvement and professional growth
• Complete assigned training materials and homework on time

Positive, dependable, and hardworking with a strong sense of responsibility.

Excellent communication and customer service skills.

Team‑oriented, humble, energetic, and eager to learn.

Committed to honest communication and quality workmanship.

Maintains a clean, organized work environment and company vehicle.

Comfortable presenting solutions and educating customers on upgrades and options.

Strong troubleshooting, diagnostic, and problem‑solving skills.

Motivated to ask for the business and committed to getting the job done right the first time.

• Valid driver’s license
• Minimum 1 year of customer service experience
• Drain experience preferred but not required