Heavy Duty Truck Mechanical​/Electrical Service Consultant; Hybrid

About DXC Technology

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

This position is in support of the Cummins Client to provide technical product support for Meritor heavy‑duty truck components. Representations provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. The role is client facing and spends much time interacting with the client’s North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for heavy truck systems to repair facility networks throughout North America (U.S. and Canada).

The position also includes the processing and verification of warranty claims. Training will be provided on all products and software used in daily tasks. Heavy truck systems include heavy duty drive axles, electric drive systems, front non‑drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems.

Technical troubleshooting over the phone and email support, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims.

• Exceptional customer service skills
  . Responsible for interacting with the client’s customers daily via phone and email.
• Computer proficiency with strong typing skills and detail orientation to handle the database.
• Ability to communicate diagnostic information over the phone clearly and concisely.
• Automotive knowledge: medium/heavy duty truck component background.
• Mechanical and electrical troubleshooting of truck component failures; customer service, problem resolution for technical/warranty over the phone and via email.
• Strong mechanical and/or electrical knowledge of heavy truck systems or automotive systems.
• Strong spatial relationship skills.
• Understanding mechanical operations regarding component functions and failure analysis; strong background in electrical troubleshooting, wiring schematics, electrical diagnostic principles, and practical application experience.
• Hands‑on mechanical and/or electrical product experience (axles, brakes, drive lines, transmissions, trailer products, transfer cases, wheel‑ends, electrical experience).
• Practical experience and certifications including ASE Automotive and Heavy Truck certifications.
• Working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.”
• Mechanical or electrical skills with trucks or cars.

• Strong computer and typing skills.
• Exceptional attention to detail and documentation skills.
• Time management and multitasking ability.
• Strong problem‑solving skills.
• Ability to work well within a team.

• A college degree in the automotive or heavy‑duty trucking industry from accredited colleges and universities is preferred.

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
• During training, attendance is fully at the client’s site; after training, the position becomes hybrid with typically Mondays and Fridays at home and Tuesdays, Wednesdays, and Thursdays on‑site.
• Location:
  
  Cummins (client´s office): 2135 W. Maple Rd., Troy, MI 48084.
• Operational hours: 7:30 a.m. to 10 p.m. ET Monday – Friday;
  Saturdays 9 a.m. to 6 p.m. Various shifts are needed to support customers. Overtime is available.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender…