Service Technician

Dealership and Position

Suburban Hyundai of Troy – Dealership  L0425

Service Technician – Class C or Higher

The Service Technician is responsible for performing automotive repairs and service in accordance with store and factory standards. The technician diagnoses and resolves automotive problems swiftly and accurately, working with service personnel and management to ensure customer satisfaction. The Service Technician reports to the Service Manager.

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road‑test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time‑clocking procedures.
• Document work performed on repair order and test procedures/results.
• Provide and maintain inventory of normal mechanical tools; return special tools to proper place.
• Use shop supplies and materials practically and economically.
• Maintain an organized and clean workspace, completing a stall cleaning every day; ensure that customer vehicles are returned as clean as before service.
• Complete all required training; acquire and maintain manufacturer and ASE certifications.
• Participate in and utilize technical training as assigned by management; review technical bulletins and other publications.
• Communicate constructively with other dealership personnel to satisfy customer needs.
• Report any situation or condition that jeopardizes safety, welfare, or integrity of the dealership.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
• Arrive at work, take breaks, and depart at times designated by management.

• Strong attention to detail and sense of urgency.
• Excellent communication.
• Passes manufacturer training and can perform repairs in the following areas with no supervision:
  Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Heating and A/C Repair (Optional).
• Manufacturing certification in all areas listed above.
• Minimum of 1 ASE certification (preferably ASE Master Technician).
• Customer Pay proficiency level greater than 100% on Customer Pay Repairs.
• Three to five years of automotive technical knowledge.

• Does the right thing, takes action and adapts to change.
• Self‑motivates, believes in accountability, focuses on results, makes plans and follows through.
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results.
• Thrives on a team, stays positive, lives our values.

Up to two‑thirds of the time: standing, walking, lifting up to 50 pounds, sitting, kneeling, reaching, talking, hearing. Reasonable accommodations may be made to enable individuals to perform the essential functions. This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long‑Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.

• High School graduate or equivalent, 18 years or older required.
• Drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.