Assistant Manager-Children​/Youth Services

General Purpose

Under general supervision, is responsible for assisting in the administration of a branch or main library department of the Detroit Public Library (DPL); assists with the supervision of the day‑to‑day operations, staffing, planning, and implementation of assigned children/youth services program area; ensures quality customer service; maintains and organizes a relevant collection of library materials; provides relevant programs for the community; and participates in and supports organizational goals, policies, and guidelines.

Works under the general supervision of assigned Library – coordinator or manager; and does exercise supervisory responsibility.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification; they are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Supervises, coordinates, schedules, assigns, and inspects the daily work activities of assigned staff; coaches, trains and motivates staff; and coordinates and/or provides staff training.
• Assists with managing and preparing the daily workflow and prioritization of projects and staff; measures the performance of the unit and staff and recommends or suggests appropriate corrective action when necessary; provides advice and counsel to staff; develops developmental work plans for staff; recommends corrective actions and discipline procedures as appropriate or necessary.
• Drafts and completes weekly sign‑in sheets for staff members; completes bi‑weekly timesheets for payroll office; creates work schedules due to illness or other emergency or unforeseen changes in employee’s personal schedule.
• Provides reference services in assigned children/youth services program area; analyzes customer requests to determine needed information; assists in furnishing or locating the information; searches reference materials including printed, online, and Internet sources to provide the necessary information; and instructs customers in basic computer skills, such as searching the library’s computerized databases, so they can continue their research on their own.
• Locates unusual or unique information in response to specific requests; explains library resources and services outside the scope of assigned area or department; troubleshoots malfunctioning equipment such as computers, copiers, printers, and other peripheral equipment and finds alternate methods, if necessary, to satisfy customer’s needs; translates or interprets library literature, conversations, and communications between library staff and customers, enabling verbal and written communication between non‑English‑speaking customers and the library organization;
  
  proofreads translated materials; provides solutions in translated language to customer service issues; assists with translating marketing programming; and assists in producing media materials in‑house written for non‑English speaking customers.
• Provides collection development and maintenance functions; reviews and evaluates print materials using book reviews, catalogs, and customer recommendations to select and order items to be added to the collection; reviews and evaluates potential electronic resources; evaluates existing books, periodicals, and other materials to determine outdated or unused items for discard; organizes collections of books, periodicals, and other reference materials for convenient access.
• Confers with community members and organizations to plan, develop and implement informational programs in assigned area; oversees partnerships with community organizations; makes collection decisions and determines additional library services to offer; and plans and implements monthly displays focusing on a specific aspect of the department’s/program’s holdings.
• Maintains and collects a variety of data to produce reports used for future reference, comparisons between branches and main library, and for program evaluation; maintains various statistics such as daily…