Intensive Case Manager, Refugee Services - Detroit, MI

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Location: Detroit, MI
Salary: $47,008 annually
Status: Full Time

Do you have a passion for helping others and a commitment to empowering vulnerable communities? Are you motivated to support individuals as they rebuild their lives in a new country?

Samaritas is seeking a compassionate and driven Intensive Case Manager to join our Refugee Services team in Detroit. If you hold a bachelor's degree in social work or a related field and have experience working with refugees or diverse populations, we encourage you to apply.

Samaritas is a Michigan-based human services organization dedicated to connecting people with families and communities, empowering them to live their fullest lives, and creating a ripple effect of transformation. Rooted in the spirit of the Good Samaritan, our mission and values guide the meaningful services we provide every day.

The Intensive Case Manager provides comprehensive, individualized support to refugees and other eligible populations who have been in the United States for less than five years. This role focuses on assisting especially vulnerable individuals who face challenges navigating systems and achieving self-sufficiency.

You will work with diverse populations, including large families, women at risk, elderly refugees, LGBTQI individuals, and those with significant physical or mental health needs.

• Provide intensive case management services addressing needs related to housing, healthcare, education, and specialized client challenges
• Develop individualized, holistic service plans based on client needs and goals
• Conduct RHS-15 mental health screenings and coordinate appropriate referrals
• Build and maintain relationships with community service providers and develop resource networks
• Facilitate community support groups that promote connection and healthy coping strategies
• Coordinate client appointments, transportation, and schedules in collaboration with internal teams and external partners
• Provide health education, including Medicaid guidance and navigating healthcare systems
• Refer clients to volunteer mentoring programs in coordination with the Volunteer Coordinator
• Assist clients in resolving urgent or emergency situations
• Participate in trainings and ensure compliance with all organizational policies and procedures

• Bachelor's degree in social work, Psychology, Public Health, Community Services, or a related field preferred, or equivalent experience working with refugees or vulnerable populations

• At least two years of experience in a culturally diverse environment or community services setting
• Experience supporting refugees or similar populations

• Valid driver's license with a clean driving record
• Reliable personal transportation and proof of automobile insurance
• Ability to travel locally to meet client needs

• Opportunity to make a meaningful, lasting impact in your community
• Mission-driven work focused on empowering individuals and families
• Supportive team environment dedicated to service and compassion

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