Returns Associate

Overview

Posted Friday, January 23, 2026 at 5:00 AM

Suburban Accessories is the largest distributor of OEM accessories and parts in the nation. We specialize in dealership sales support, as well as the warehousing and distribution of accessories that enhance vehicle value and customer satisfaction. Backed by the strength and legacy of Suburban Automotive Services, we serve as a trusted partner to automotive dealerships and aftermarket clients across North America.

Join a team where innovation, customer focus, and operational excellence drive everything we do.

At Suburban Accessories, we are committed to delivering the highest level of service to our clients. Join a team where history, quality, and service come together to create exceptional automotive solutions.

• Stability & Success
  : 75+ years of family-owned excellence.
• Work-Life Balance: Consistent scheduling so you’ll always know when you’re working.
• Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.
• Benefits For All Stages of Life
  :
  From medical, dental, and vision coverage, to disability and life insurance, we’ve got you covered.
• 401K with Company Match
  :
  Plan for your future while working with us.
• Paid Time Off
  : 2 weeks of PTO starting after just 30 days.
• Recognition Programs
  :
  We celebrate your hard work through multiple recognition programs based on service, values, and performance.
• Growth & Leadership
  
  Experience:
  
  We believe in developing our team and promoting from within.
• Inclusive Work Culture
  :
  Work alongside diverse talent with a range of skills and knowledge.
• Community Engagement
  :
  We’re proud to support our local communities through participation in various events.

You will be responsible for processing all returns and warranties from the dealerships and the warehouse. You will also be responsible for determining if the returned goods are good, damaged, or missing components.

Salary Overview: The pay rate for this role starts at $22 per hour based on experience.

Hours: The hours for this role are Monday through Friday 6am to 4pm.

• Receive and scan customer returns.
• Inspect the returns for any signs of damage or missing components.
• File warranty claims with vendors if the goods are damaged or defective.
• Receive replacement warrantied parts for restocking.
• Return good items to inventory.
• Document damaged items and decide whether it is eligible for manufacturer warranty or refund.
• Determine if the missing components need to be returned to the manufacturer.
• Communicate with vendors to determine resolution on goods.
• Maintain records of warranties and returns.
• Create credit returns to dealers.
• Answer emails efficiently.
• Sweep and clean isles in the returns area to keep a safe environment.
• Lift returns consistently.
• Practice powered industrial equipment safety as well as general dock safety.
• Cross-train for other roles within the warehouse to maximize the efficiency of the team.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

• Ability to read, write, and speak English.
• High School Diploma.
• At least 5 years of warehouse experience.
• Ability to pass the drug screen and background check.
• Consistent work history and attendance record.
• Reliable transportation.
• Basic computer skills.
• Basic math skills.
• Ability to adapt and learn new technologies.
• Ability to perform repetitive actions for extended periods.
• Must be able to work independently and in teams.
• Must be able to work in a fast-paced environment.
• Must be attentive to details.
• Forklift, part picker, and powered pallet jack experience are preferred.

• This position is very active and requires standing, walking, bending, twisting, kneeling, stooping, crouching, and climbing all day.
• Must frequently lift and/or move items up to 100 lbs.
• Use a forklift or pallet jack as needed.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• 50% of the time you will be standing or walking while working, 10% of the time you will be sitting while working, 10% of the time you will be pulling and pushing, and 30% of the time you will be lifting returns.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.