Front Desk Receptionist-PART TIME

RECEPTIONIST Definition/Description

REPORTS TO Business Manager

Acts as the initial contact for clients and the general public and represents the agency in a professional manner. Serves all visitors by greeting them, in person or on the telephone. Appropriately deals with inquiries on the telephone and face-to-face and directs to the appropriate program or staff. Supplies information regarding the agency to the general public.

• Welcomes visitors by greeting them, in person or on the telephone; answers or refers inquires as appropriate
• Takes and relays messages to staff/programs as required
• Processes vital records requests
• Monitors staff movements in and out of the building, for purposes of security and safety
• Monitors visitor building access and issues visitor passes as required
• Prepares mail or specimens for courier pick-up
• Oversees collections and records client payments; issues receipts as required
• Communicates effectively with the public and staff; promotes an atmosphere of respect and cultural sensitivity in all interactions
• Listens actively and responds to client needs with empathy and a sense of urgency
• Maintains awareness of waiting room activities; helps to ensure that client wait times are reasonable
• Monitors the waiting room to ensure it is in good working order; assists with resolving issues or notifies the appropriate staff as needed
• Ensure client data is stored securely according to agency policies, privacy and security regulations
• Protects and safeguards confidential agency and client information; exercises sound judgment and caution in communication and transmission of information
• Participates in program meetings and general staff meetings
• Provide administrative support to other departments as needed, including data entry, document preparation, and special projects
• Other duties as required/assigned

• High School Diploma or GED
• Knowledge of general office procedures
• Proficient at operation of office equipment, including computer, electronic facsimile, telephone, copier, etc.
• Strong customer service orientation
• Ability to work with diverse individuals and groups
• Basic understanding of core public health functions, competencies, and essential services
• Willingness to engage in personal development, continuous learning, and ongoing training
• Proficient use of Microsoft Office, with emphasis on Word and Excel
• Ability to comply with local, federal and state laws and regulations
• Excellent verbal and written communication skills with exceptional attention to detail
• Personal qualities of integrity, credibility, and a commitment to the agency's mission
• Physical working environment includes indoor office setting with occasional travel to outside meetings; frequent use of personal computer, telephone, copy machine, electronic facsimile; bending, squatting, sorting, and reaching to both ground level and overhead; may involve lifting/moving/transferring heavy (50+ pounds); holding and gripping objects; may require sitting for long periods of time

This job description conveys information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job. It is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

• The Health Department requires all personnel to be fully vaccinated. Do you acknowledge that you will be required to have receipt of vaccination, proof of immunity, or medical declination for all required vaccinations?
• Why are you wanting to leave your current position?
• Are you willing to agree to have a drug test, criminal background check, references, and educational background checks, and others as appropriate for this position?

• Troy, MO 63379:
  Relocate before starting work (Required)