Infrastructure Specialist

Our Client, an Automotive company, is looking for an Infrastructure Specialist for their Troy, MO location.

• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
• Support preventative maintenance for power and HVAC systems.
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Perform monthly wireless network audits to identify interference and perform remediation.
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
• Monitor Teams PMI chat for posted issues that may impact production.

• Coordinate and manage installation and break/fix of network drops and power connections.
• Support CTASKs related to approved Change Requests.
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
• Perform hardware comfort checks prior to asset moves, adds, or changes.
• Execute hot swap operations on mission critical equipment.

• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Support user administration and file/folder access requests.
• Perform inventory audits of IT equipment.
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
• Provide support for 4i services as required.

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
• Provide onsite presence for INCs or CTASKs requiring hands on troubleshooting or monitoring.

• Create, organize, standardize, and maintain documentation for L3 processes and activities.
• Obtain review and approval from Client Senior Analysts for standardized work.
• Create and submit 1TS RFCs for L3-managed site activities.

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
• Support system activities during planned non production times, including plant shutdowns.

• Incident Response & Monitoring
• Serve as first point of contact (POC) for production and L2 escalations.
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
• Monitor 1TS for P1–P3 incidents and take appropriate action.
• Follow P1/P2 escalation procedures.
• Provide On Call support for L2 production, weekend activities, and ITS P1–P3 incidents.
• Operational Support
• Provide onsite support for CTASKs or incidents requiring hands on troubleshooting or vendor engagement.
• Support planned non production activities such as plant shutdowns

• Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
• Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
• Network administration.
• Familiarity with cloud computing.
• Problem-solving skills.
• Analytical skills.
• Customer service experience.
• Excellent communication skills, written and verba
• Minimum 3 years exp
• Top 3 Must Have (Full sentences)
• On prem Server admin ex - Windows and linux
• Strong Networking exp - Robots have high reliance on the network.
• Application Specific support - Basic application troubleshooting.
• Hands on Cloud exp
• AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.