IT Helpdesk Specialist

Responsibilities

• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
• Maintain server health and performance to support all production system
• Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
• Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
• Configure and install wireless access points, L2 switches
• Ensure system security in compliance with company policy
• Utilize tools such as Active Directory, Remote Desktop, etc.
• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
• Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
• Maintain cleanliness at work-site in accordance with 5S3R Standards:
  Sort, Set in order, Shine, Standardize, Sustain Right Location, Right Quantity, Right Container
• Perform other duties as assigned

• High School Diploma or GED required
• Vocational Certificate or associate's degree preferred or equivalent, relevant experience
• 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.)
• Excellent communication skills including verbal and written MS Office Suite

Demonstrates expertise in providing technical support and customer service, with a strong focus on system security and performance management. Proficient in configuring and installing hardware and software, while ensuring compliance with company policies.