Senior Director, Affluent CX & Journey Optimization
Job in
Troy, Rensselaer County, New York, 12182, USA
Listed on 2026-08-11
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-08-11
Job specializations:
-
Finance & Banking
Job Description & How to Apply Below
JPMorgan Chase & Co. in New York seeks a Customer Experience Manager to lead CX processes for the Affluent Banking segment, owning end-to-end journeys, voice of the customer, and omnichannel improvements.
Collaborate with product, policy owners, sales, and operations to translate insights into actionable enhancements such as money movement and servicing, with a focus on influencing senior stakeholders and delivering seamless client experiences.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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