SFMC

Developer

Location:

Remote Duration: 2 months

Responsibilities:

Platform Support & Integrations:

Maintain and troubleshoot existing platform integrations within Client Support the development and deployment of new integrations as needed Diagnose and resolve integration failures, data flow issues, and API-related errors Document integration configurations and changes for team knowledge continuity

Security & Compliance:

Execute security updates and patches across the Client platform in alignment with internal security policies Ensure platform configurations adhere to Client security standards and best practices Support audit preparation and remediation activities as needed

OKTA Support:

Assist with OKTA identity and access management related to the SFMC platform Troubleshoot SSO, provisioning, and authentication issues for Marketing Cloud users Coordinate with the internal Identity & Access Management team on escalations

Platform Optimizations:

Identify and implement opportunities to improve platform performance, reliability, and maintainability Review and optimize data extensions, automations, and sending configurations Provide recommendations for long-term platform health

Ticket Management:

Actively monitor and respond to inbound requests for Client support submitted via the Slack support channel Triage, prioritize, and resolve Client-related tickets in a timely manner Maintain clear communication with requestors throughout the ticket lifecycle Escalate complex issues appropriately and document resolution steps

Required Qualifications:

5+ years of hands-on experience with Client Strong proficiency in Client core features:
Email Studio, Journey Builder, Automation Studio, Contact Builder, and Data Extensions Experience with platform integrations (REST/SOAP APIs, Marketing Cloud Connect, etc.) Familiarity with OKTA or similar SSO/identity management platforms Solid understanding of email deliverability, data hygiene, and compliance best practices (CAN-SPAM, GDPR) Ability to work independently, manage a ticket queue, and prioritize competing demands Strong written and verbal communication skills

Preferred Qualifications:

Client certification (Consultant or Developer) Experience supporting enterprise-scale Client implementations Familiarity with Client internal tooling and processes Prior contractor or consulting experience in a fast-paced marketing technology environment