Lead - Communications

Position: Lead - Communications 3
Lead
- Communications Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at  and on Linked In, You Tube, X, and Facebook.

Job Description Crisis & Reputation Communications Function:
Corporate Communications |

Location:

United States (Hybrid/Remote)
The role

This is a senior leadership role owning crisis management, reputation strategy, and executive communications for the Americas region.

You'll be a trusted advisor to senior leadership, shaping how Genpact communicates during sensitive or high-visibility moments. You'll set the strategic direction for crisis and reputation communications, build the frameworks and playbooks the wider team relies on, and step in personally when the moment calls for it. The role also oversees employee communications where it intersects with organizational change, ensuring internal messaging stays clear and consistent.

What you'll do Crisis and reputation strategy

Own the strategy for protecting and strengthening Genpact's reputation in the Americas, setting direction on issue monitoring, risk assessment, and response planning

Lead the response on sensitive or fast-moving situations, drafting and approving statements, leadership talking points, and messaging

Act as the senior point of contact during high-pressure moments, partnering directly with legal, HR, and executive leadership

Build, own, and continuously improve crisis communication playbooks and escalation protocols across the region

Direct media, social, and sentiment monitoring, and translate signals into proactive recommendations for leadership

Executive and leadership communications

Serve as a trusted advisor to senior leaders on statements, talking points, and messaging for high-visibility moments

Prepare leaders for sensitive conversations, media-adjacent moments, and internal announcements that need a careful hand Shape how complex or difficult business topics are communicated, ensuring messaging is clear, credible, and calm Employee communications

Oversee employee messaging during periods of change, setting the tone and approach for how internal communication stays clear, honest, and steady

Build the templates, guidance, and capability that let leaders communicate consistently during sensitive moments

Team, agency and stakeholder leadership

Guide and mentor communications professionals supporting crisis and reputation work Manage relationships with external agencies and partners, ensuring quality and consistency at pace Build trusted, senior-level relationships across Legal, HR, Communications, and regional leadership

Performance and reporting

Define how success is measured across sentiment,…