Business Office Manager

Business Office Manager

Troy Rehabilitation and Healthcare Center | Troy, OH
Full-Time

Troy Rehabilitation and Healthcare Center is seeking an experienced, organized, and dependable Business Office Manager (BOM) to join our team.

This is a great opportunity to step into a building with a strong, experienced team, proven success, and stable systems already in place. We are looking for someone who can confidently manage the day-to-day functions of the business office while working collaboratively with facility leadership, residents, families, and our corporate support team.

As the Business Office Manager, you will play an important role in the financial and administrative operations of the facility.

Responsibilities include:

• Manage resident accounts, billing, collections, and accounts receivable processes
• Assist residents and families with billing questions and financial matters
• Maintain accurate resident financial records and documentation
• Coordinate Medicaid applications, pending Medicaid accounts, and required follow-up
• Monitor outstanding balances and proactively manage collections
• Complete deposits and maintain appropriate cash and financial controls
• Work closely with Admissions to ensure financial information and required documentation are obtained during the admission process
• Verify and maintain resident insurance and payer information
• Coordinate with facility leadership and corporate billing/accounting teams
• Prepare routine reports and monitor key business office metrics
• Maintain confidentiality of resident, employee, and financial information
• Ensure business office practices comply with company policies and applicable healthcare requirements

• Previous Business Office Manager experience in a skilled nursing, rehabilitation, or long-term care setting strongly preferred
• Knowledge of Medicare, Medicaid, managed care, and private-pay billing processes preferred
• Experience with accounts receivable and collections
• Strong organizational skills and attention to detail
• Ability to prioritize responsibilities and meet deadlines
• Excellent communication and customer-service skills
• Comfortable communicating with residents and families regarding sensitive financial matters
• Strong computer and administrative skills
• Dependable, professional, positive, and team-oriented
• Ability to work independently while collaborating closely with facility and corporate leadership

At Troy, you won't be walking into a building where you have to start from scratch. You'll be joining a stable team with proven success, established processes, and systems designed to support you in your role.

We value teamwork, accountability, communication, and people who take pride in doing their jobs well. If you're an experienced long-term care business office professional looking for a stable environment where you can become an important part of a successful team, we'd love to meet you.