Relationship Associate - Customer Service

JOB SUMMARY

The Customer Service Relationship Associate position is responsible for helping our branches retain and grow their customer base by providing superior customer sales and service.

• Create strong customer relationships and drive bank growth through superior customer service.
• Cross‑sell and refer products using an effective and consistent sales approach.
• Serve customers by processing over‑the‑counter transactions and assisting with inquiries.
• Maintain knowledge of the bank’s operations, products and service offerings.
• Balance the cash drawer and maintain an acceptable cash level in the area by following bank procedures and policies.
• Adhere to bank audit and compliance policies and procedures.
• Resolve a variety of simple maintenance requests and issues.
• Provide flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Broad knowledge of products and services offered by the bank.
• Solid knowledge of bank‑wide regulations, and thorough knowledge of regulations and laws that relate to the department.
• Ability to apply common sense to carry out detailed but uncomplicated written or oral instructions.
• Ability to resolve problems involving a few concrete variables in standard situations.

JOB TYPE:
Full‑Time, Non‑exempt, 36 hours

WORK LOCATION:

In person

SCHEDULE:

Our branch is open Monday through Friday 8:30 – 5:00 and Saturday 8:30 – Noon

Minster Bank is an equal opportunity employer.