Customer Service Representative

Dealer Analyst (Customer Service Representative)

Location:

Troy, OH

Pay: $19/hr

Hours:

Monday-Friday 8:30am-5pm

We are seeking a Dealer Analyst to work at a premier auto manufacturer in Troy, OH.

• Answer incoming phone calls to assist dealerships with order entry automotive parts questions.
• Actively listen to representatives and their needs.
• Communicate effectively in an articulate, empathetic, and professional tone.
• Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process.
• Make outbound calls to resolve issues.
• Research parts problems.
• Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues.
• Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone to provide the best possible customer experience.

• Ability to stand and walk throughout entire shift.
• Remain stationary for long periods of time and complete repetitive motions.
• Operate office equipment.
• Maintain a professional business casual appearance and workspace.
• Attention to detail, quality-minded.
• Team-oriented attitude.
• Ability to understand verbal and written directions in English.
• Availability to work Saturday overtime as workload demands.

High School or GED Equivalent (required). 2 years of experience preferred.

• Typing.
• Telephone etiquette.
• Call center support.
• Customer service.
• Email monitoring.
• Time management.
• Excel proficiency.

Kelly offers employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Employees also have access to a retirement savings plan, service bonus and holiday pay plans, and a transit spending account. Paid sick leave is provided under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.