Call Center Representative

Call Center Representative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Service Representative to work at a leading organization in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19/hr

Shift: 1st

Why you should apply to be Customer Service Representative:

• Work with a reputable leader in the automotive industry.
• Enjoy a competitive pay rate and full-time, onsite position.
• Join a team of experienced professionals in a supportive environment.
• Opportunity to learn and grow in a fast-paced, dynamic workplace.

What's a typical day as Customer Service Representative? You'll be:

• Assisting dealerships by answering inbound phone calls regarding automotive parts questions.
• Making outbound calls and responding to emails to resolve customer issues efficiently.
• Accurately recording information in various computer applications while managing multiple screens.
• Providing an exceptional customer service experience through clear, empathetic, and professional communication.
• Utilizing internal resources, standard operating procedures, and sound business judgment to resolve issues.
• Proactively communicating with management and other dealerships as needed to deliver the best possible service.

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent (required).
• Bring at least 2 years of customer service or call center experience (preferred).
• Possess strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in Excel.
• Can remain stationary for long periods and perform repetitive motions.
• Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude.

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!