Customer Success Lead: Retention & Growth
Job in
Troy, Miami County, Ohio, 45373, USA
Listed on 2026-08-30
Listing for:
Hobart Food Equipment and Service
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
ITW is seeking a Customer Success Specialist to drive retention, renewals, and long-term value realization across an assigned book of business. This role partners with Field Operations and Sales to improve retention, net revenue retention, and customer satisfaction.
Responsibilities include onboarding customers, executing QBRs, managing renewal engagement, and surfacing upsell/cross-sell opportunities while maintaining CRM documentation.
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