Child Support Case Manager

Classification Purpose

The purpose of the Child Support Case Manager is to manage child support cases in an assigned caseload.

• Manages child support cases in an assigned caseload, including enforcement actions such as income withholding notices, employment verifications, emancipation notices, and default notices. Updates SETS-Support Enforcement Tracking System with current information received from clients, employers, courts, and other sources regarding emancipation, employment, or address. Also includes location activities such as postal verifications and monitoring SETS locate activities. Updates SETS running record with all actions taken.
  
  (50%)
• Schedules and coordinates genetic testing schedule, arranges testing locations, testing in jails, prisons, and out of state. Explains procedures, obtains waivers and forms, and submits to Central Paternity Registry. (20%)
• Prepares, sends, and monitors all forms for interstate cases, initiating and responding from Ohio in assigned caseload. Monitors through calls and correspondence to confirm the status of cases in other jurisdictions. Records information in SETS as received. (10%)
• Conducts investigations and reviews requests for termination of child support orders in accordance with established law, regulation, and policy. Terminates orders as appropriate. (10%)
• Reviews and refers cases to legal for civil court action or referral for felony indictment. Prepares case summaries and other related documents and correspondence for state hearings. Participates in administrative and court reviews as needed. (5%)
• Regularly reviews and develops a comprehensive knowledge of federal, state, and local laws and procedures for the child support program. Attends staff meetings, workshops, conferences, and training sessions including SETS training as needed. (5%)

• Knowledge of computer operations, office practices, and procedures; federal and state rules and laws; interviewing principles; and investigative practices.
• Skill in typing, word processing, organization, written, and oral communication.
• Ability to perform a variety of interrelated and nonstandard procedural assignments, add, subtract, multiply and divide fractions, decimals, percentages; maintain accurate records; complete forms and correspondence; gather, collate, and summarize documents.

• High School Diploma or GED required; some experience preferred.

• Hours: Monday–Friday, 8 a.m.–5 p.m. (Hours may vary due to the needs of the agency outside of normal working hours).
• FLSA Status: Non-Exempt from Overtime.
• Benefits: Medical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center Discounts.
• Pay: $17.82/hour.

The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status. The County complies with all applicable federal and state laws, rules, and regulations.

This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.