Digital Technology Site Services Lead; Onsite

Date Posted:

Country: United States of America

Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO

Position Role Type: Onsite

U.S. Citizenship Requirement: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

This position will have a combination of daily project management responsibilities, operational responsibilities, and the delivery of key projects working within the Collins Aerospace entities around the world. The position reports to the Sr Manager, DT Site Services. The successful candidate will have strong organization, customer service, and communication skills with a background delivering infrastructure projects of varying technologies in an enterprise environment.

A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required. The candidate is required to be onsite in Troy, OH.

• Maintain relationship with site stakeholders.
• Vendor management.
• Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace.
• Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment.
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure.
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades.
• Work with RTX (and appropriate vendors) to monitor service levels, projects and performance related to field service support.

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• 3-5+ years of experience managing IT projects involving the implementation of mobility solutions.
• Demonstrates strong technical aptitude, project management, and communication skills.
• Experience and background work with large teams to define and execute IT projects.
• Highly motivated, self‑directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders.
• Must be okay with 15% travel.

• 3-5+ years of managing a global End User Services environment.
• Demonstrates proficiency in IT areas of analytical thinking and innovation.
• Demonstrates leadership and collaboration skills, and the ability to succeed in a fast‑paced environment.
• Strong troubleshooting skills and demonstrates ability to perform root cause analyses.
• Able to independently influence and resolve conflicts with others.
• Site DT Services
• Inventory key DT services used at site.
• Identify issues, work with appropriate service owners to correct.
• Cost optimization opportunities, work with service owners to execute/track.

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child, and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Salary Range: 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function, and associated responsibilities, a candidate’s work experience, location, education/training, and key…