HelpDesk Technician: On-site IT Support Pro

General Requirements

Pay close attention to detail, a sense of urgency and perseverance. Honesty and integrity, with a sincere desire to satisfy clients and their needs. The ability to work in a fast‑paced, high‑pressure environment and to provide timely and accurate follow‑up to management is essential.

Hours:

Mon‑Fri 7:30 AM – 5:00 PM (Some after‑hours work required)

Pay: hourly

This is a full‑time position responsible for maintaining and supporting daily network, telephony, and desktop systems in a variety of corporate network settings. Must have reliable transportation as on‑site visits may be necessary.

• Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
• Flexible schedule as this job may require extended support hours, occasional night, weekend and some on‑call work as deemed necessary.
• Support applications, printers, storage and networking infrastructure (wired and wireless).
• Support IT procurement as needed.
• Provide 1st tier support to identify, investigate and resolve technical problems.
• Troubleshoot and support Windows 10 and MAC workstations.
• Support the addition, deletion and modification of accounts & security privileges in an Active Directory environment.
• Network & application monitoring and support.
• Assist end users with moves, adds and changes.
• Escalate issues to higher level technical teams as appropriate.

A successful candidate must have:

• Excellent interpersonal, supervisory, organizational and customer service skills.
• Willingness to learn our procedures and processes.
• BS or BA in Computer Science, Networking, Engineering, or related field, or demonstrate equivalent training or technical experience.
• 5‑6 years of related relevant experience.
• Proven track record of providing IT support services.
• Basic knowledge of networking.
• Ability to demonstrate a working relationship with groups within or outside IT to help implement technical solutions.
• Experience working with outside vendors and support companies as needed.
• Experience with IT ticketing systems.
• Functional knowledge of the Microsoft Office suite.
• Strong attention to detail.
• Basic understanding of Active Directory, group policy and the Windows security model.
• Experience troubleshooting TCP/IP network environment.
• Experience troubleshooting hardware, PCs, laptops (Windows and MAC) and a variety of mobile devices.
• Experience with Exchange and Windows administration.
• 3+ years experience troubleshooting PC desktops and laptops, software, hardware, Microsoft Office suites, email, printers and peripherals.
• 3+ years experience with routers, switches, hubs and basic network topology.
• Strong desire to interact with end users or clients on the phone or in person in a courteous, professional manner.
• Microsoft, Cisco, A+/Net+/Security+ certifications a plus but not required.

Department:
Accounting

Pay: hourly

This is a part‑time position (~20 hrs / week) responsible for maintaining and supporting daily bookkeeping, job cost accounting, and general office duties.

• Accounts Payable
• Accounts Receivable
• Sales Tax Accounting

A successful candidate must have:

• Excellent interpersonal, supervisory, organizational and customer service skills, strongly preferred.
• Willingness to learn our procedures and processes.
• Experience in a related field, or demonstrate equivalent training or technical experience.
• Basic knowledge of accounting.
• Experience working with outside vendors and support companies as needed.
• Functional knowledge of Microsoft Office & Quick Books.
• Strong attention to detail.
• Flexible schedule as this job may require extended hours, occasional night, or even weekend work.