Supply Chain Ops​/Service Specialist

Seeking a Service Specialist to assist drivers and clients with logistics tracking and communication!

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Holiday Pay
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

• Contract to Hire position
• $25.00 /hour
• Weekend Shift (Tuesday through Saturday from 02:30am to 11:00am)
• The Supply Chain Operations / Customer Service Specialist supports a dedicated dealer delivery network by monitoring daily transportation operations, tracking shipments, and providing proactive communication regarding delivery status. This role serves as a key point of contact for drivers, dealerships, customers, and internal teams to resolve service issues, monitor operational performance, and ensure timely deliveries.
• The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where tracking multiple shipments, solving problems, and communicating updates are essential.
• Monitor and track dedicated drivers using GPS tracking and transportation management systems (TMS).
• Track and trace shipments, identify service delays, and proactively communicate updates to customers, dealerships, field teams, and internal stakeholders.
• Provide support to drivers with delivery, equipment, routing, and service-related issues.
• Contact drivers to follow up on delivery concerns and obtain shipment status updates.
• Analyze operational reports and system data to identify service issues, trends, and opportunities for improvement.
• Review transportation documentation for accuracy and maintain customer information.
• Investigate and resolve operational or customer service issues by collaborating with internal departments and external partners.
• Maintain customer profiles and delivery requirements to ensure service expectations are met.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in transportation, logistics, supply chain, dispatch, customer service, or operations support preferred.
• Experience with transportation management systems (TMS), GPS tracking software, or similar logistics platforms is a plus.
• Strong computer skills with the ability to work across multiple systems simultaneously.
• Excellent communication and customer service skills.
• Strong problem-solving and critical thinking abilities.
• Ability to prioritize multiple tasks and adapt in a fast-paced environment.
• Strong attention to detail and organizational skills.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.