Quality Manager

Quality Manager

Drive Precision. Inspire Performance

Location: Troy, Ohio

Reports to: Director of Operations

At ARC, we don't just make abrasives, we engineer solutions that help our customers grind smarter, finish faster, and work better. As a leading U.S. manufacturer of coated and non-woven abrasives, we pride ourselves on our grit: both the product and the attitude.

We are seeking a Quality Manager to lead our ISO 9001 Quality Management System and drive continuous improvement across our manufacturing operations. The ideal candidate will combine strong quality and communication expertise with a passion for evaluating processes, solving problems, and improving operational performance.

• Continuous improvement/reduction of RGA's.
• Non-conforming product/corrective action process management.
• Production sampling/testing compliance.
• Organizational communication – quality performance.
• Operate and maintain quality management system.
• Perform other quality duties as assigned by management.

• Analytical – Identifies significant problems & opportunities. Analyzes problems and people in depth. Determines root causes.
• Pragmatic – Generates sensible, realistic, practical solutions to problems.
• Resourceful – Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented "doer."
• Strong Organization/Planning Skills – Plans, organizes, schedules & budgets in efficient, organized manner. Focus on key priorities
• Seeks Excellence – Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility.
• Team Player – Reaches out to peers. Overcomes we-they. Approachable. Leads peers to do what is best for company.
• Strong Communications (Verbal) – Communicates well one on one, in small groups and public speaking. Fluent, quick on feet, command of language. Keeps people informed.
• Persuasive – Persuasive in change efforts, selling a vision. Convincing.
• Strong Energy/Drive – Exhibits energy, strong desire to achieve, high dedication level.
• Tenacious – Consistent reward of passionately striving to achieve results. Conveys strong need to win. Reputation for not giving up.

• Associate or Bachelor's Degree (BA) in related field preferred.
• 5+ years' experience in manufacturing or operations professional environment.
• Strong knowledge of quality control methods 7 ISO 9001 requirements
• Display strong organizational, problem-solving, and analytical skills.
• Proficient with measurement, calibration and test equipment.
• Computer skills required:
  Microsoft Office Suite; ERP knowledge.