Team Leader, Retail

Overall Job Summary

The Team Leader assists the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives, delivering a Legendary Customer Experience. The Team Leader promotes a safe and productive work environment and trains Team Members on the appropriate application of policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts with flexibility to cover varied hours, days, nights, weekends, and overtime as required.
• Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties throughout 95% of the day (mix may vary but all must be performed accurately, efficiently and safely without advance notice):
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well‑being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate forklift and baler.
  • Complete all documentation associated with the above duties.
  • Obtain required licenses or certifications as needed by the business.
• May be required to perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred.
• Minimum age 18 years with a valid driver’s license.
• High school diploma or equivalent is preferred but not required; must read, write, and count accurately.

• Basic computer skills.
• Strong interpersonal skills with the ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.

• Indoor work with moderate noise; outdoor areas with hard surfaces (concrete, asphalt, etc.).
• Shift lengths vary by store; typically no less than 4 hours and may exceed 8 hours.
• Must adhere to company safety training and guidelines.
• Ability to work outdoors in adverse weather conditions.

• Move and transfer merchandise up to 50 pounds; push and pull up to 2000 pounds using material‑handling equipment.
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for the entire shift.
• Safely access all store areas.
• Operate equipment such as forklift, baler, pallet jack, computer, and cash register.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process information/merchandise through the point‑of‑sale system.
• Handle contact with birds/poultry as required.
• Complete required training and certification for propane dispensing if applicable.
• Travel as required in support of district needs.
• Drive or operate a vehicle for business needs.

This job description represents an overview of the responsibilities for the above referenced position and is not intended to be a comprehensive list. A Team Member should perform all duties as assigned by his/her supervisor.