Escrow Assistant

Job Summary

Supporting the Escrow department in a branch/office setting by assisting with customer service and administrative duties related to escrow closings. Primarily focused on residential transactions.

• Perform a wide range of administrative duties to gather information and assist in the escrow process.
• Open orders, input closing statement information, prepare documents for closing, and handle the complete disbursement and follow‑up of all escrow transactions.
• Communicate requirements and other information to clients.
• Interpret various agreements as they relate to closing and prepare all documents required for transactions.

• Work on problems of moderately complex scope where action requires review of various factors.
• Research and obtain information for a wide range of complex data.
• Exercise judgment within defined procedures to determine appropriate action.
• Follow department processes and procedures and may make recommendations for improvement.

• Customer service skills.
• Problem‑solving skills.
• Strong organizational skills.
• Knowledge of MS Office suite.
• Excellent verbal and written communication skills.
• Professionalism and positive service attitude.
• Strong attention to detail.
• Knowledge of company and/or client operating systems.

High School diploma or equivalent.

2+ years experience in an escrow related environment.

The above statements are intended to describe the general nature and level of work. They are not an exhaustive list of responsibilities or required skills. Personnel may be required to perform duties outside their normal hours and/or responsibilities from time to time.

$18.50 - $21.39 per hour (base pay range for this position at the time of posting).

Health insurance, dental, vision, 401(k), paid time off and sick leave, employee stock purchase plan.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position: handling of confidential, proprietary or trade secret information, facilitating financial transactions, and meeting customer‑imposed criminal history requirements.