Floor Manager

Kid Zone Museum is a busy interactive children's museum in Truckee, CA. Our mission is to inspire learning through creative play and discovery. We are hiring for a Part-Time Floor Manager. This position is perfect for someone who enjoys working with people and thrives in an energetic, enriching, and creative environment.(Use the "Apply for this Job" box below)..org

See attached full job description. Apply online. Please attach resume and cover letter.

Position Overview

The Floor Manager plays a key role in ensuring smooth day-to-day museum operations while supporting a positive, educational, and safe experience for children and families. This position supervises staff and sales, oversees activities, interacts with visitors, and maintains a clean, safe, and engaging environment.

Apply online. Resume and cover letter highly encouraged.

Key Responsibilities

Supervision and Team Management

• Supervise and lead museum staff, ensuring adherence to policies and procedures
• Provide training, guidance, and support for front desk, POS, and floor operations
• Build and manage staff schedules to meet operational needs
• Lead all front desk operations
• Handles HR administrative responsibilities
• Ensures staff are well trained

Daily Cash Handling Procedures

• Manages accurate sales receipts, reporting and records
• Supervises museum sales, bookings, event ticketing and reporting

Visitor Engagement and Experience

• Interact with visitors to ensure a positive, educational experience
• Address visitor inquiries, concerns, and feedback with a customer-focused approach
• Monitor and enforce safety protocols to maintain a secure environment

Activity Coordination

• Coordinate and oversee educational activities, workshops, and events
• Work with the education team to ensure programs align with museum goals and age appropriateness
• Facilitate or assist with hands-on activities and demonstrations

Exhibit and Facility Maintenance

• Monitor exhibit and play-area conditions for cleanliness and safety
• Report maintenance or safety issues promptly and coordinate resolution

Team Collaboration

• Collaborate with education, fundraising and administrative teams
• Participate in regular team meeting

Training and Development

• Support training programs to ensure staff understand exhibits, programs, and safety procedures
• Stay informed about developments in children's education and museum practices

Qualifications

• Live within the Reno/Truckee/Tahoe area.
• High school diploma required; coursework or degree in education, child development, or related field is a plus.
• Two Years of supervisory experience in a museum, or in retail operations
• Strong interpersonal and communication skills with children and families
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of safety protocols and ability to enforce them consistently with staff and customers
• Friendly, approachable demeanor and commitment to child-centered learning
• Ability to move throughout the museum and lift up to 30 lbs
• Basic computer competency, including Google Workspace, POS systems, and constituent software
• Availability on some weekends, evenings, and holidays as needed
• Bilingual in Spanish and English is a preferred

Note:

As a small museum, we help each other with various roles that may not be part of individual job duties

Because this role works directly with children, employment is contingent upon a post-offer background check under California's Fair Chance Act.

The Museum is an Equal Opportunity Employer.