Department : Referrals & Scheduling Specialist

Job Category
: EA

Requisition Number
: CURRE
004243

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• Posted :
  February 19, 2026
• Full-Time
• On-site

Showing 1 location

Truckee, CA, USA

Bargaining Unit: EA

Rate of Pay: $30.64/hour + DOE

Summary
Coordinates and schedules incoming referrals to the Cancer Center, ensuring timely scheduling and follow-up. Provides daily support to the scheduling department, helping to ensure the efficient operation of daily schedules and tasks. Acts as a backup resource for both scheduling and support staff as needed.

Essential Duties and Responsibilities

• Complies with current and standardized referral policies and workflows.
• Processes all incoming Cancer Center referrals.
• Ensures complete demographic, insurance, and appropriate/pertinent clinical information is received.
• Identifies potential insurance issues and responds accordingly.
• Schedules appointments for multiple service lines by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Works closely with other members of the Cancer Center care team, including physicians and nursing staff, to prioritize and coordinate complex appointments for Oncology patients
• Coordinates with both clinical review and the authorizations team to prioritize and schedule appointments promptly.
• Meets with patients on initial appointment to assist with obtaining all necessary new patient paperwork.
• Provides patient with information regarding Patient and Family support programs, financial and transportation resource information, and pertinent Cancer Center contact information.
• Serves as a point of contact for patients and providers for questions or concerns regarding patient visits, assists in problem‑solving potential issues related to patient referrals due to social or financial barriers.
• Works with the Nurse Navigation and Financial Navigation team to evaluate the need for financial assistance.
• Collaborates with other schedulers in the department to ensure smooth operations. Assists with daily tasks as needed and supports providers with scheduling and other requests.
• Acts as a backup resource for scheduling.
• Acts as a backup resource for Fax File.
• Assist with outgoing referral coordination.
• Communicates clearly and effectively; listens and gets clarification as needed; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed and selects and uses appropriate communication methods.
• Collaborates with other departments to ensure patients are handled for other exams within the district.
• Manages all daily scheduling activities, including physician and patient requests, maintaining work queues, and partnering with the scheduling team to ensure schedules are efficiently coordinated.
• Manages difficult and emotional patient situations; responds promptly to patients’ needs and responds to patient requests for service and assistance. Communicates effectively with the patient‑care team.
• Keeps abreast of current developments and displays understanding of how the job relates and interacts with others; maintains confidentiality per policy and regulations.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Prioritizes and plans work activities; uses time efficiently; sets realistic goals and objectives.
• Is consistently at work and on time; ensures work responsibilities are covered when absent
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback; establishes and maintains effective relations; offers assistance and support to co-workers and demonstrates willingness to work together as a team.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
Associate's Degree or equivalent from a two-year college or technical school and 1-2 years relevant experience

Required Licenses/Certifications
None

Other Experience/Qualifications

Required:

• Maintains knowledge of computer programs associated with the Cancer Center.
• Working knowledge of medical terminology and ability to accurately read progress notes in patient charts.
• Ability to establish and maintain data files and records with attention to detail.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.