Department : Referrals & Scheduling Specialist

Bargaining Unit

EA

$30.64/hour + DOE

Coordinates and schedules incoming referrals to the Cancer Center, ensuring timely scheduling and follow-up. Provides daily support to the scheduling department, helping to ensure the efficient operation of daily schedules and tasks. Acts as a backup resource for both scheduling and support staff as needed.

• Complies with current and standardized referral policies and workflows.
• Processes all incoming Cancer Center referrals.
• Ensures complete demographic, insurance, and appropriate/pertinent clinical information is received.
• Identifies potential insurance issues and responds accordingly.
• Schedules appointments for multiple service lines by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Works closely with other members of the Cancer Center care team, including physicians and nursing staff, to prioritize and coordinate complex appointments for Oncology patients
• Coordinates with both clinical review and the authorizations team to prioritize and schedule appointments promptly.
• Meets with patients on initial appointment to assist with obtaining all necessary new patient paperwork.
• Provides patient with information regarding Patient and Family support programs, financial and transportation resource information, and pertinent Cancer Center contact information.
• Complies with current and standardized referral policies and workflows.
• Processes all incoming Cancer Center referrals.
• Ensures complete demographic, insurance, and appropriate/pertinent clinical information is received.
• Identifies potential insurance issues and responds accordingly.
• Coordinates with both clinical review and the authorizations team to prioritize and schedule appointments promptly.
• Meets with patients on initial appointment to assist with obtaining all necessary new patient paperwork.
• Provides patient with information regarding Patient and Family support programs, financial and transportation resource information, and pertinent Cancer Center contact information.
• Serves as a point of contact for patients and providers for questions or concerns regarding patient visits, assists in problem‑solving potential issues related to patient referrals due to social or financial barriers.
• Works with the Nurse Navigation and Financial Navigation team to evaluate the need for financial assistance.
• Collaborates with other schedulers in the department to ensure smooth operations. Assists with daily tasks as needed and supports providers with scheduling and other requests.
• Acts as a backup resource for scheduling.
• Acts as a backup resource for Fax File.
• Assist with outgoing referral coordination.
• Communicates clearly and effectively; listens and gets clarification as needed; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed and selects and uses appropriate communication methods.
• Collaborates with other departments to ensure patients are handled for other exams within the district.
• Manages all daily scheduling activities, including physician and patient requests, maintaining work queues, and partnering with the scheduling team to ensure schedules are efficiently coordinated.
• Manages difficult and emotional patient situations; responds promptly to patients’ needs and responds to patient requests for service and assistance. Communicates effectively with the patient care team.
• Keeps abreast of current developments and displays understanding of how the job relates and interacts with others; maintains confidentiality per policy and regulations.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Prioritizes and plans work activities; uses time efficiently; sets realistic goals and objectives.
• Is consistently at work and on time; ensures work responsibilities are covered when absent
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback; establishes and maintains effective relations; offers assistance and support to co‑workers; demonstrates…