Housekeeping Supervisor

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Describe the role and team the candidate will be joining in 1-2 short paragraphs. This could include things like purpose of the role, about the team they will join, reporting relationships, and why the position matters.

Pay Rate: $24.00 to $26.00 DOE

• Schedule:
  
  Various

• Lead, motivate, and support the daily activities of the housekeeping team.
• Foster a culture of teamwork, accountability, professionalism, and service excellence.
• Provide ongoing coaching, mentoring, and recognition to associates.
• Assist with interviewing, hiring, onboarding, orientation, and training of new employees.
• Conduct daily shift meetings and communicate operational priorities.
• Promote a positive, respectful workplace that encourages collaboration and continuous improvement.
• Monitor employee performance and provide timely feedback and corrective coaching when appropriate.

• Coordinate daily room assignments, staffing levels, and work priorities based on occupancy, arrivals, departures, owner requests, and operational demands.
• Ensure all residences, common areas, and public spaces meet East West Hospitality quality standards.
• Conduct routine inspections of residences and common areas, ensuring deficiencies are corrected promptly.
• Support housekeeping staff during peak business periods by assisting with operational responsibilities as needed.
• Respond quickly to changing priorities while maintaining operational efficiency.

• Perform detailed inspections to ensure cleanliness, presentation, maintenance, and guest readiness.
• Identify opportunities to improve efficiency, consistency, and service delivery.
• Monitor compliance with departmental standards and established cleaning procedures.
• Ensure residences are properly stocked with linens, amenities, and guest supplies.
• Report maintenance deficiencies, safety concerns, and inventory shortages promptly.

• Deliver exceptional hospitality through every owner and guest interaction.
• Respond professionally and efficiently to owner concerns, service requests, and special accommodations.
• Partner with Front Desk, Rental Operations, Homecare, Engineering, and other departments to ensure seamless service delivery.
• Maintain confidentiality and respect the privacy of owners and guests at all times.

• Assist with inventory management of linens, cleaning supplies, equipment, and guest amenities.
• Monitor supply usage and communicate purchasing needs.
• Ensure housekeeping storage areas, carts, and equipment remain organized, clean, and operational.
• Support departmental budgeting efforts by promoting efficient use of labor and supplies.

• Ensure compliance with OSHA regulations, chemical handling procedures, company safety standards, and department policies.
• Promote a safe working environment by identifying and addressing potential hazards.
• Ensure proper use and maintenance of housekeeping equipment and personal protective equipment (PPE).
• Support emergency response procedures and operational continuity when necessary.

• Assist with scheduling, payroll review, attendance tracking, and labor management.
• Maintain accurate departmental documentation and inspection records.
• Participate in department meetings and property-wide operational meetings.
• Support implementation of company initiatives, policies, and operational improvements.

• Assist with special projects, deep cleaning initiatives, seasonal operations, owner events, and other operational needs.
• Demonstrate flexibility by supporting other departments when business demands require.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Minimum two years of housekeeping…