Lead Guest Services Attendant

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Lead for this department will be part of the CLUBHAUS and Ski Valet team. This department offers private lockers and slopeside equipment storage and is responsible for providing exemplary guest service while facilitating resort concierge services, locker services, valet ski/snowboard check, lessons, season pass and lift ticket needs. This position assists in leading the team through the following: communication with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing guests in resort details.

If you have a passion for guest service, becoming a leader and providing guests with an Experience of a Lifetime, this is the perfect position for you!

• Starting Wage:
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift type:
• Minimum Age:
  
  At least 18 years of age
• Housing Availability:
  
  Yes

• Model exceptional guest service by creating meaningful, personalized interactions, and consistently bringing Vail Resorts' commitment to Epic Service to life.
• Acknowledge all guests promptly, establish a strong rapport with guest, strive to learn 400+ members names, anticipate guest needs, and deliver exceptional guest service while maintaining high level professionalism and attention to detail in a fast-paced environment.
• Handle guest information and records with a high degree of confidentiality and integrity.
• Server as the on-floor operational leader and trusted expert for the CLUBHAUS and Ski Valet ensuring a seamless experience for guests and employees.
• Take ownership of complex guest needs, de-escalation, and service recovery situations, resolving concerns with confidence, empathy, and sound judgement. Direct bigger issues to upper management while upholding department rules and guest policies.
• Lead daily operations with presence and accountability, including opening and closing procedures, real-time decision making, break coordination, and service flow oversight.
• Support team success through training, hands-on coaching, knowledge sharing and in the moment guidance that builds confidence and capability across the team.
• Promptly respond to or delegate staff to respond to guest inquiries with accurate information and direction and make detailed reservations or recommendations according to individual needs
• Active in the promotion of in-house events, resort activities and events, weather and grooming reports, and assist in maintaining a current collection of vendor information.
• Monitor guest arrivals & check outs, assist guests with access to all CLUBHAUS and Ski Valet perks. Make sure all their equipment is well cared for, all reservations are made in a timely manner, assist with questions related to the product and Northstar.
• Promote a safe, organize and welcoming environment for guests and employees ensuring that operational standards are consistently met by maintaining cleanliness and organization in all work areas, inside and out, performing daily cleaning procedures such as restroom upkeep, vacuuming, snow removal, trash disposal, etc.
• Develop strong work relationships with other departments to ensure communication and teamwork is optimal while communicating guest requests. Demonstrate flexibility, ownership and team first…