Front Office Supervisor ; Martis Valley Lodge

* 1000 sign on bonus $500 paid after 60 days $500 Paid after 90 Days

Martis Valley Lodge is seeking a dynamic, driven, service-oriented Front Office Supervisor to join our team!
Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• This position is eligible for a $500 Sign-On Bonus, to be paid within 30 days of hire, plus eligible for another $500 Retention Bonus paid upon successful completion of first 6 months of employment!
• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Go Hilton - Team Member + Friends & Family travel benefits (Hilton brand hotels)
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

• Reports directly to GM.
• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms, works in tandem with Sales & Revenue teams to effect Groups and Negotiated rate accounts.
• Checks guest reservations against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards, stay requests, availability
• Leads hotel upsell & ancillary revenues collection efforts.
• Completes and monitors employee schedule.
• Monitors VIP arrivals, utilizes Hilton CRM Best Guest and Top 100 Reports to identify and assign VIP's.
• Notify Maintenance Department of any maintenance issues, log issues in Quore, follow through with Dept Leaders to ensure no OOO rooms
• Keeps track…