Instructional and Technology Specialist; Part-Time)(Tahoe-Truckee

Technical And Instructional Support

Under general supervision assigned manager, provides technical and instructional support for the Tahoe Truckee Campus; sets up and maintains instructional computer lab equipment, facilities, and materials; installs, configures, troubleshoots, and services computer workstations used by District staff or students; coordinates tutoring services; proctors exams and quizzes; and provides library support services, as needed.

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* Please note:

This position is Part-Time and the tentative hours are 5:00pm - 10:00pm Monday through Thursday.*****

Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at  if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. If you have any questions about this position, please contact the Human Resources Department at hr.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• In accordance with District Information Technology Services (ITS) guidelines and policies; participates in network and computer support operations for the campus.
• Provides technical support for campus computers, including connecting end-user telephones, installing and configuring workstations, connecting workstations to servers, and participating in activities to connect with District networks; configures user preferences for workstations, including user and email profiles, special application requirements, printers, and peripherals; sets up student accounts; monitors computer capacity and performance; diagnoses and repairs or replaces computers, peripherals, and their components;
  
  coordinates and implements changes to workstation and lab locations; sets up and maintains audio visual equipment; provides troubleshooting assistance for audio visual equipment.
• Ensures continuous operation and security equipment and software; implements and performs backup strategies to minimize system downtime and performs recovery operations; responds to computer system emergency situations, including service interruption, system failures, power outages, and damaged media and hardware; develops and maintains documentation on system activity, user problems, and recycling of surplus computer assets; maintains inventory of computer hardware, software, and peripheral assets.
• Provides initial computer technical assistance, training, and support to faculty, staff, students, and campus computer labs; installs, removes, maintains, and assists ITS and Audio Visual (AV) staff with troubleshooting of campus computer hardware and software, including coordinating updates with faculty and communicating changes; reports problems or issues in computer labs and classrooms; collaborates with District staff and ITS to determine software and hardware needs;
  
  maintains department databases; requests or arranges for assistance, servicing, or repair of department computer equipment from ITS staff or other resources; prepares customized instructions for use of software; assists with set up and operations of Macintosh computers for student use for department courses; serves as technical liaison to external vendors and specialists to troubleshoot and resolve hardware and software issues connects end-user telephones, as assigned.
• Provides instructional and technical support in online teaching environments for students and faculty, including group and individual training, Learning Management Systems (LMS), and updates to classroom demonstrations; assists in the development of graphics and video libraries; assists in producing graphic instructional materials; assists with creating and maintaining pages; assists faculty with individual pages.
• Serves as primary contact and collaborates with Assistive Technology staff on assistive technology issues, concerns, and alternate media production; trains students in the use of assistive technology.
• Facilitates the daily operations of the library; provides technical assistance for library equipment and computers; maintains resources used in research and library operations.
• Facilitates the daily operations of the tutoring and testing center, including student identification procedures, administering tests; providing testing accommodations, and ensuring a quiet and confidential environment; ensures uniform implementation and security of testing policies and procedures; reviews, recommends and enforces changes in testing center procedures; provides students and instructors with test feedback; reports alleged cases of scholastic dishonesty; assists in coordinating test or exam proctoring for individuals and groups according to faculty direction;
  
  assists in coordinating testing procedures, including paper and online testing and…