Ecom & Marketplace Technical Operations Specialist Job Truckee area,California USA,IT/Tech

ECommerce & Marketplace Operations Role

We are looking for a detail-oriented and operationally driven individual to join our eCommerce & Marketplace team in Truckee, CA. This role sits at the intersection of inventory management, order operations, and systems coordination across our US and CA markets for all our Snowboard (Jones & Thirty Two) and our Skate brands (etnies, éS & Emerica).

Tasks

Key Responsibilities

Systems & Integrations

Serve as the first point of contact for any issue touching Net Suite, inventory sync, order statuses, SKU setup, fulfillment logic, promo configuration impact, refunds, or reporting discrepancies
Monitor Celigo and Net Suite execution logs and work with technical team to implement root cause fixes – some development knowledge may be required.
Gather facts, reproduce issues where possible, document them clearly, and coordinate resolution with the relevant technical owners
Investigate, document, and routes technical issues to key stakeholders; work with technical teams to execute root cause fixes
Ensure issues are tracked to resolution and that recurring problems are escalated for structural fixes

Inventory, Purchasing Support & Stock Health

Maintain accurate stock visibility across both US and CA markets and ensure data consistency between Shopify and Net Suite
Build, monitor, and maintain inventory automations
Support the VP of Sales on buys through inventory analysis: review sell-through rates, weeks of cover, size depth, top-style availability, margin mix, broken size runs, and replenishment opportunities
Coordinate with Supply Planner to ensure ECOM numbers are considered in the seasonal buy
Flag overstock and understock risks proactively and align US and Canadian stock availability with eCommerce & Marketplace demand signals

US eCommerce & Marketplace Operations

Own daily coordination, fulfillment partners, and returns teams.
Monitor order flow, cancellations, backorders, late shipments, return bottlenecks, and operational exceptions
Ensure eCommerce & Marketplace priorities and deadlines are clearly understood by all operational stakeholders in Truckee
Act as the local voice of eCommerce & Marketplace within the US operations team
Monitor all pricing accuracy and coordinate with team on promotions

Product Availability & Launch Execution

Ensure inventory is available for specific launches
Own launch readiness checks across US and CA: product page completeness, stock visibility, pricing accuracy, and channel-specific brand representation
Coordinate with the EU Shopify team to ensure all site configurations are in place ahead of campaign go-lives
Validate that both the US and CA storefronts are aligned and ready before each launch

Technical QA, Bug Triage & Release Support

Test site changes before launch: validate checkout, cart, promo, shipping, and payment flows on both US and CA sites
Log bugs clearly (description, steps to reproduce, screenshots, environment, impact level) and prioritize based on business impact
Coordinate follow-up and resolution with technical owners on the EU Shopify team and/or the US ERP team as appropriate
Own UAT from the business side — this is functional and user-experience testing

Reporting, Root-Cause Analysis & Process Improvement

Track operational eCommerce and Marketplace KPIs across orders and inventory
Identify recurring issues, perform root-cause analysis, and propose sustainable fixes
Document workflows, improve handoffs between teams, reduce manual work, and build better SOPs for eCommerce & Marketplace execution
Maintain a live operational dashboard or log to give full visibility to stakeholders across time zones

Amazon Vendor Central Operations

Manage Vendor Central purchase orders end-to-end: confirm POs, monitor acceptance deadlines, follow up on open orders, and coordinate with the warehouse to maximize fill rates and avoid chargebacks
Own shipping issue resolution — escalate delays and routing problems quickly, acting as the point of contact between the warehouse and Amazon to keep shipments on track and compliant with vendor guidelines
Maintain Amazon fulfillment addresses in Net Suite — add and update ship-to locations as they change to keep Net…