Sales Associate

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

• Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

• Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Humane Handling: Handle animals gently and with respect, ensuring their well‑being and minimizing stress.
• Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

• Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Inventory Management System: Utilize inventory management software to track stock levels, identify low‑stock items, and generate reports.
• Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record‑keeping and identify potential discrepancies.
• Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high‑value items, and reporting suspicious activity.

• Comprehensive Training: Successfully complete the 8‑week training course, demonstrating proficiency in product features, benefits, and applications.
• Ongoing
  
  Education:
  
  Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
• Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

• Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Signage and Displays: Maintain accurate and up‑to‑date signage and promotional displays.

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn
• All duties as assigned

• Lifting, pushing, pulling, up to 50lbs on a regular basis
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
• Models a positive attitude and contributes to a collaborative…