Truckee Navigation Center - Full-Time, Community Care Associate

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well‑being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION
: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time, Community Care Associate at the Truckee Navigation Center. The Truckee Navigation Center provides year‑round, 24-hour shelter and essential services to help participants stabilize and secure permanent housing. The 16-bed shelter provides program participants with daily meals, shower and laundry facilities as well as mail services. In addition participants will have access to case management, housing navigation and other on‑site partner services such as health care providers, benefits counselors, and employment services.

Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage. The schedule is 6:00am - 2:30pm Sunday - Thursday.

POSITION SUMMARY:

As a Community Care Associate, you are the heartbeat of our navigation center—the first smile at intake, the calm presence during crisis, and the consistent anchor in participants' daily journey toward stability. This role transcends traditional "support staff" duties by positioning you as an essential architect of community, safety, and hope within our facility.

You'll create and maintain an environment where dignity thrives alongside structure, where participants feel seen as whole people rather than problems to solve. Your work embodies our core values moment by moment:
Love through patient redirection and compassionate boundary‑setting;
Flexibility by jumping in wherever needed while maintaining program integrity; and Passion that transforms routine tasks into opportunities for connection and encouragement.

From de‑escalating tensions with trauma‑informed approaches to celebrating small daily victories, from maintaining a clean and welcoming space to being that reliable presence during someone's darkest hour—you are often the difference between a participant feeling warehoused or feeling worthy. You'll collaborate seamlessly with Whole Person Care Coordinators and leadership, recognizing that every interaction, every meal served, every conflict resolved, contributes to someone's larger journey toward wholeness.

This isn't just maintaining a facility; it's cultivating a sanctuary where transformation becomes possible.

OBJECTIVES/

ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the program.

• 1. Ongoing source of engagement, information sharing, and problem‑solving for participants using trauma‑informed, strength‑based, compassionate, and professional approaches.
  2. Explain program requirements and regulations to new participants and ensure compliance.
  3. Continually reorients participants to rules, rights, and responsibilities.
  4. Coordinate meal preparation/service, room assignments, and other daily routines.
  5. Provide shift coverage and always maintain navigation center security and safety, indoors and outdoors.
  6. Provide emergency assistance to participants and co‑workers as necessary within the scope of CPR and First Aid training.
  7. Perform housekeeping and other maintenance tasks as needed, i.e.,…