Truckee PSH - Case Manager

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION
: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time,Permanent Supportive Housing (PSH) Case Manager to anchor on-site services at Pacific Crest Commons, a new housing community in Truckee, CA.You will support tenants in 10 PSH units funded through No Place Like Home (NPLH). Tenants are adults living with serious mental illness who have experienced homelessness, including chronic homelessness, or are at risk of it.

The program is part of VOA's services in the North Lake Tahoe–Truckee region, alongside our Pilot Navigation Center, and is delivered in partnership with Nevada County Behavioral Health (NCBH).This role follows Housing First principles. Housing is never conditioned on treatment, and every service is voluntary. Your success is measured by one thing above all: tenants keeping their homes, with a target of 85% or more still housed at 12 months.

You'll create and maintain an environment where dignity thrives alongside structure, where participants feel seen as whole people rather than problems to solve. The work schedule is Monday - Friday 8:30AM - 5:00PM.

POSITION SUMMARY
:

This position is responsible for the development of a case management plan to assist PSH participants in developing a greater degree of self-reliance and independence. It will include linking participants to education, employment, budgeting strategies/ money management and addressing any bio, psycho, social issues that may lead to homelessness, criminal behavior, or otherwise non-productive lifestyles. The Case Manager will create and maintain an environment where dignity thrives alongside structure, where participants feel seen as whole people rather than problems to solve.

This role follows Housing First principles. Housing is never conditioned on treatment, and every service is voluntary. Success is measured by one thing above all: tenants keeping their homes, with a target of 85% or more still housed at 12 months.

OBJECTIVES/ACTIVITIES
:

Responsible for performing daily work requirements to achieve established objectives of the department such as

• Hold a welcome visit with each new tenant in their first week, then complete a strengths and needs assessment.
• Build a written, tenant-driven Individualized Service Plan (ISP) within 30 days of move-in, including a Crisis Response Plan. Review it at least every 90 days.
• Carry out weekly in-unit check-ins to track ISP goals and unit condition.
• Serve as the central hub of each tenant's care team, coordinating internal and external providers.
• Use Motivational Interviewing and strength-based, trauma-informed approaches; arrange interpreters as needed.
• Maintain positive relationships with program participants, landlords, Volunteers of America staff and all community service…