Manager, Enterprise Learning and Development

Manager, Enterprise Learning and Development

Trumbull, CT, United States
and 1 more (Hybrid)

The Enterprise Learning & Development Manager is responsible for designing, delivering, and continuously evolving a comprehensive, enterprise-wide learning strategy that builds capability across all functions, going beyond the represented business unit (i.e., Fertility, Surgical, etc.). This role serves as a strategic partner to the business, enabling performance through targeted development of customer-facing, operational, and leadership skills.

This position emphasizes modern learning approaches including microlearning, AI-enabled coaching, behavioral assessments (Clifton Strengths, DiSC, etc.), and data-driven performance improvement. The role supports a broad audience including Sales, Inside Sales, Customer Service, Marketing, Operations, and Enterprise Enablement.

• Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs
• Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence
• Establish learning governance and structured learning pathways across functions
• Drive a culture of continuous learning supported by measurable business impact and performance data
• Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback

• Develop and deliver programs focused on:
  • Consultative selling and value-based conversations
  • Strategic account management
  • Inside sales effectiveness
  • Customer service excellence
• Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams

• Build and deliver training to increase adoption and proficiency in core business platforms, including:
  • CRM systems
  • Data visualization and reporting tools
  • Sales enablement and customer engagement tools
• Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization

• Integrate Clifton Strengths (Gallup Strengths Finder) and DiSC frameworks
• Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance

• Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions
• Develop ongoing upskilling and reskilling programs to support the enterprise
• Create role-based learning journeys tailored to specific functions and levels

• Leverage microlearning platforms to drive reinforcement and learning in the flow of work
• Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content
• Continuously evaluate and implement emerging learning technologies and methodologies

• Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities
• Act as a consultative partner to business leaders to align learning solutions with strategic goals
• Support enterprise initiatives such as transformation, system implementations, and organizational change efforts

• Establish learning objectives and define success metrics aligned to business KPIs
• Track and report on learning effectiveness, adoption, and impact on performance outcomes
• Use data insights to continuously optimize programs and demonstrate ROI

• Consultative Selling & Strategic Account Management
• Customer Experience & Service Excellence
• Inside Sales Effectiveness & Virtual Engagement
• Platform & Digital Fluency Enablement
• Executive Communication & Storytelling
• Emotional Intelligence & Behavioral Frameworks (DiSC)
• Clifton Strengths Application & Coaching
• Change Management & Organizational Influence
• Data-Driven Decision Making

• Bachelor’s…